Terms of use

01A catalogue, not a shop

This website shows what Shenzhen Sunning Tension Industrial Co., Ltd. manufactures. There is no checkout, no basket and no way to place an order on it. Every route into doing business with us ends in an enquiry that a person reads and answers.

So nothing on this website is an offer capable of acceptance. Describing a product, showing a price band and stating a lead time is an invitation for you to ask us to quote, and the quotation we then write is the offer.

These terms govern your use of the website. They do not govern a sale. Once we quote and you accept, the terms of that transaction are the ones in the quotation and any contract signed with it. If anything on this page ever contradicts a quotation you have accepted, the quotation is what counts.

Nothing on sunntc.com can be ordered online, and nothing on it is a binding offer. The quotation you accept is the document that binds.

02Prices, minimum orders and lead times are indications

The figures on the catalogue pages are there so you can scope an enquiry without having to ask us first. They are honest and they are current, and they are still indications.

A price band assumes a specification. Change the shell material, the packaging, the cable, the certification a market needs or the quantity, and the price moves, which is the whole point of buying from the factory rather than from a catalogue. The bands shown reflect what these products have typically been built for; they are not a price list and they are not held open for any period.

Minimum order quantities and lead times work the same way. Both depend on what is running on the line, what tooling exists, whether components are in stock and how much of the specification is new. The figures shown are typical rather than guaranteed.

None of these figures includes freight, duty, tax, insurance or any charge raised in your own country. A quotation states its own delivery terms and states them explicitly.

Every price, minimum order and lead time shown on this website is indicative. Only a written quotation states a price we are bound by.

If a figure on this site is out of date we would rather know. Tell us which page, and we will correct it.

03These products were built for other companies

We are a contract manufacturer. We own no consumer brand, and we are not trying to sell you one. Every item in this catalogue is something we have already tooled and built for another company, to that company's specification and under that company's brand.

That is why products here are identified by model number and not by a brand name. It is also why the catalogue is worth reading: it is not a range we invented and hope you like, it is evidence of what we have already solved.

Brand names that appear anywhere in this catalogue's underlying data belong to the customers who own them, not to us, and we make no claim to them. Photographs show goods we manufactured. Where a photograph carries a customer's branding it is shown as a record of work we did, and we will remove any image on request from the party whose branding it carries.

Nothing in this catalogue is a representation that a particular customer's product is available to you, or that a design belonging to somebody else can be copied for you. Where a design or a mould belongs to a customer, it stays theirs.

Shenzhen Sunning Tension Industrial Co., Ltd. owns no consumer brand. Every product shown was manufactured for another company's brand, and those brands remain that company's.

04The logo tool is a sketch, and the artwork stays yours

The logo customiser lets you place a mark on a product and see roughly how it will sit. Two things about it need saying before you rely on it.

The preview is a visual guide, not a print proof. It is drawn on screen from the measurements you set; it cannot show you how an ink will sit on a moulded surface, how a colour will shift on plastic, or how a fine detail will hold at that size. Before anything is printed we send a real proof, and that proof, not the preview, is what you approve.

The minimum quantities and lead times shown inside the tool are indicative in the same way as everything else on this site, and are confirmed when we quote.

Your artwork remains yours. We use it to quote your enquiry, to make a proof and to produce your order, and for nothing else. We will not add it to this website, put it in a sample display or show it to another customer without asking you.

In return, by sending us a logo you confirm that you are entitled to have it printed, that you own it or hold the rights to use it commercially. We are not in a position to check who owns a mark, and we rely on you for that. If a rights holder challenges artwork you supplied, that is between you and them.

The customiser's preview is a guide, not a proof. Artwork you send stays yours, and you confirm you are entitled to have it printed.

05Certification, and what we will send you

We hold FCC, CE and RoHS certification covering the markets we export to. Where a page on this site says a product is certified for a market, that is a statement about documents we hold and will produce.

We publish no certificate numbers, issuing bodies or scans on this website. Certification attaches to a model and a production configuration rather than to a catalogue page, so a number published on a web page is the wrong number as soon as anything about the specification changes. Ask us for the documents for the model you are buying, and we will send the current ones.

You are responsible for what your own market requires of the finished product: labelling, language, plug type, packaging marks, waste-electricals registration and importer identification are set by the country you import into, and they change. Tell us what your market needs and we will build to it; we cannot know it for you.

We hold FCC, CE and RoHS certification for the markets we export to, and send the documents for the model you are buying on request.

06Accuracy, availability, and what we cannot promise

We have taken real care with the catalogue: the specifications on it are drawn from our own product records rather than written as marketing copy. We still cannot promise that every one of several hundred pages is free of error, and a mistake on a web page does not create an obligation to supply at those terms. If you spot one, tell us.

We do not promise that the website is available without interruption. It is a website.

You may use this website to research products, to enquire and to share pages with colleagues. You may not use it to send automated traffic that degrades it for others, to harvest the catalogue wholesale for republication, to submit enquiries that are not genuine enquiries, or to attempt to reach the parts of it that are behind a sign-in.

07What belongs to whom

The text, photographs, page designs, structure and code of this website belong to Shenzhen Sunning Tension Industrial Co., Ltd., except where they belong to a customer as described in section 03.

You are welcome to quote a page and link to it: that is what it is for, and it is how a buyer shows a colleague what they found. Reproducing the catalogue at scale, or presenting our specifications and photographs as another supplier's, is not.

Our own trade names and the wordmark on our office and on this site are ours.

08Links that leave this site

A few links take you off this website: WhatsApp, most obviously, which is how a lot of our buyers prefer to talk. Those services are run by other companies under their own terms and their own privacy policies, and we have no control over them. Following such a link is your decision, and what happens after it is theirs.

Nothing on this site is professional advice about certification, import duty, tax or the law of your own country. It is a manufacturer describing what it makes.

09The limits of this page

These terms are about a website. To the extent the law allows, we are not liable for loss you suffer through relying on information on it: a price band that changed, a lead time that did not survive contact with a component shortage, a page that was briefly unavailable. What we are liable for in a transaction is set out in the quotation you accept, and this page does not reduce it.

Nothing here limits liability that cannot lawfully be limited, and nothing here affects rights you have under the law of your own country that cannot be signed away.

10Governing law, and which language wins

These website terms are governed by the law of the People's Republic of China, and the courts of Shenzhen, Guangdong have jurisdiction over a dispute about them.

This applies to the website only. A quotation or supply contract may name a different governing law and a different forum, and where it does, that document controls the transaction it belongs to. This page does not quietly replace it.

This site is published in English, and the English version of this page is the one that governs. Machine translations of our pages have circulated on other addresses in the past; none of them is authoritative.

These terms govern the website under Chinese law. The governing law of a sale is whatever the quotation for that sale states.

11When this page changes

This page carries the date it was last changed, at the top. The version that applies to your use of the website is the one published when you use it, and the version that applies to an order is the one that was published when you accepted the quotation.

Who publishes this website

These terms are published by the company below. A question about them, or about anything on this site, goes to the same address.